Kent Police Authority

Kent Police Authority

Overview

Kent Police Authority is a large Police force covering a county that has many difficult challenges, from the very busy docks at Dover and Folkestone to the issues that arise from the Channel Tunnel. Smuggling and immigration issues are the predominant features with these specific areas of the county, which puts added strain on an already busy force.

Incentive QAS provide daily and emergency response cleaning services to approximately 60 police operated locations across the County covering in excess of 40 geographic locations.

The services include daily cleaning of the police stations, training college and sports facilities in addition to emergency deep cleaning of cells and vehicles, scene of crime cleaning, carpet cleaning, washroom services and annual window cleaning.

Scenario

Since the initial contract award in 2004, this contract has broadened to meet the challenges and needs of Kent Police Authority and its demanding role as guardians of Kent and its people. Whilst the force itself has downsized it’s property portfolio and back office staff, the front line is increasingly busy and these factors have knock on effects to the services we provide.

The rise in illegal immigration, smuggling, terrorism and sheer volume of traffic passing through Kent, and Dover in particular, has put a huge strain on the force and seen many more people being processed through the police system.

Solution

Having worked closely with the Kent Police Authority since 2004 (initially for a seven year contract followed by a new 5+2 year agreement being awarded in 2011 following competitive tender) we recognise that the key to success on this contract is flexibility.

Our contract dedicated account manager has been in place since 2005 and maintains regular dialogue with the key stakeholders throughout the Police network to ensure we are fully appraised of upcoming events, potential hotspots of activity or building closures.

We train our staff in the unique cleaning methods required for such challenging environments and have implemented a number of innovative solutions to the varied problems faced, such as robust emergency response procedures, helpdesk facilities and the management of a large staff resource

As an added value element we have introduced a decontamination cleaning process to custody suites, cars and crimes scenes, which forms part of the daily cleaning routine as well as the emergency response requirement. This has streamlined the cleaning services provided to Kent Police Authority and given them a more flexible service.

Of the 60 plus staff on the contract, approximately 30% are always available for reactive and short lead call-outs. Such is the harmony and willingness to support each other, as well as the client, that any number of staff will make themselves available to help if required.

 

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